Delivery
The following information on transport and delivery forms Article 6 of the Terms and Conditions and is an integral part of the Terms and Conditions published on the truefala.com website.
States where we deliver:
The goods can only be delivered within Belgium, Bulgaria, the Czech Republic, Denmark, Estonia, Finland, France, Croatia, Ireland, Italy, Lithuania, Latvia, Luxembourg, Hungary, Germany, the Netherlands, Poland, Portugal, Austria, Romania, Greece, Slovenia, Slovakia, Spain, Sweden (EU states) and Liechtenstein, the United Kingdom, Switzerland and Ukraine (states outside of EU).
Type of transport:
The goods will be delivered to you in the manner of your choice, while you can choose from the following options:
- a) Delivery via Packeta transport company (Packeta courier);
- b) Personal collection at Packeta's delivery points (Packeta collect point);
|
Country of delivery |
Packeta courier (€) |
Packeta collect point (€) |
|
Austria |
7 |
not in service |
|
Belgium |
13,50 |
13 |
|
Bulgaria |
9 |
7,50 |
|
Croatia |
8 |
7 |
|
Czech Republic |
6 |
4 |
|
Denmark |
16 |
13 |
|
Estonia |
11,50 |
7,5 |
|
Finland |
26 |
19 |
|
France |
11 |
9 |
|
Germany |
8 |
7 |
|
Great Britain |
22 |
not in service |
|
Greece |
7,50 |
6 |
|
Hungary |
6 |
7,50 |
|
Ireland |
17 |
not in service |
|
Italy |
10 |
11 |
|
Latvia |
8 |
8 |
|
Liechtenstein |
18 |
not in service |
|
Lithuania |
10,50 |
10 |
|
Luxembourg |
16 |
not in service |
|
Netherlands |
13 |
13 |
|
Poland |
7 |
6 |
|
Portugal |
13 |
12 |
|
Romania |
7 |
6 |
|
Slovakia |
6 |
4 |
|
Slovenia |
7,50 |
7,50 |
|
Spain |
11,50 |
12,50 |
|
Sweden |
22 |
14,50 |
|
Switzerland |
19 |
not in service |
Personal collection in Centre of Bratislava - free.
Delivery time:
We are obliged to deliver the goods to you without delay, but no later than within 30 days from the date of conclusion of the Contract. During the performance of the Contract, such facts may occur that will affect the delivery date of the Goods ordered by you. We will inform you immediately by e-mail about the change in the delivery date and about the new expected delivery date of the ordered Goods, while your right to withdraw from the Contract is not affected by this. Part of Our notification about the new date of delivery of the Goods is also Our request addressed to you to express whether you insist on the delivery of the Goods ordered by you at the new date.
Receiving goods:
When receiving the Goods from the carrier, it is your duty to check the integrity of the packaging of the Goods and, in the event of any damage, to notify the carrier and Us immediately of this fact. If the package is damaged, which indicates unauthorized handling and entry into the shipment, it is not your obligation to take the Goods from the carrier.
Taking over the goods:
You are obliged to take over the goods at the agreed place and time. If you do not take delivery of the Goods according to the previous sentence, we will notify you by e-mail where you can take over the Goods, including the deadline for taking them over, or we will re-deliver the Goods to you based on your written request sent no later than 14 days from when you were supposed to take over the Goods, whereby you undertake to pay us all costs associated with re-delivery of the Goods. If you breach your obligation to take over the Goods, with the exception of cases under Art. 6.4 of these Terms and Conditions, it does not result in a breach of Our obligation to deliver the Goods to You. At the same time, the fact that you do not accept the Goods is not a withdrawal from the Contract between Us and You. If you do not take over the Goods even within the additional period, We have the right to withdraw from the Contract due to your material breach of the Contract. If we decide to exercise the right in question, the withdrawal is effective on the day we deliver this withdrawal to you. Withdrawal from the Contract does not affect the right to compensation for the incurred damage in the amount of the actual costs of attempting to deliver the Goods, or any other claim to compensation for damage if it arises.
Costs for redelivery due to reasons on your end:
If, for reasons arising from your side, the Goods are delivered repeatedly or in a different way than was agreed upon in the Contract, it is your obligation to compensate Us for the costs associated with this repeated delivery. We will send you the payment details for the payment of these costs to your e-mail address specified in the Contract and they are due within 14 days from the delivery of the e-mail.
Passing of the risk of damage:
The risk of damage to the Goods passes to you the moment you take them over. If you do not accept the Goods, except for cases according to Art. 6.4 of these Terms and Conditions, the risk of accidental destruction and accidental deterioration of the Goods passes to you at the moment when you had the opportunity to take them over, but for reasons on your part you did not take them over. The passing of the risk of accidental destruction and accidental deterioration of the Goods means for you that from this moment you bear all the consequences associated with the loss, destruction, damage, or any deterioration of the Goods.